Practice Pulse recalls patients due for chronic consultations and reminds patients who owe the practice money. SMS first, WhatsApp next, then an automated call where configured. A reply stops the sequence.
SMS is live at Antioch. WhatsApp and voice follow-up are being added in stages. The product demo uses synthetic data and sends nothing externally.
Reception is managing claims, benefit checks, phones, and a queue at the desk. Chronic recall waits for a quiet day. The age analysis waits with it. Practice Pulse turns both lists into scheduled, measurable action — without asking reception to rebuild the list every month.
See both workflows in the productEach step goes only to people who have not replied to the one before. No diagnosis appears in any message. Opt-out ends the sequence.
Patients due that month receive a concise message naming the practice and explaining how to reply.
Only non-responders move to WhatsApp. Account reminders can include the practice's payment reference or link.
Remaining chronic-recall non-responders receive a short call where voice is enabled. The outcome stays against the file.
That is the recurring reception task. Campaign sends, follow-ups, opt-outs, and reports stay in the same system.
Import the latest age analysis. Practice Pulse creates a balance-based reminder queue, records replies and payments, and reconciles the outcome when the next export arrives.
For chronic recall, a random 10% of due patients can be held back from each campaign. Their return rate provides the baseline. Compare it with the messaged group before attributing extra visits or income.
Read the measurement methodThe recall problem, the three-step schedule, reception's one tap, and how results are measured.
“Antioch is practice number one. Every feature goes live there before it is offered to another practice.”
Dr Dominic Bass opened Antioch Medical Centre in Bellville South in 2018. It grew to three Western Cape branches — and chronic recall was the first task to slip. Practice Pulse grew out of that operational problem.
More about Dr BassChoose chronic recall alone, or combine it with patient account reminders.
1,000 SMS included
Get started with the combined planA report still waits for somebody to run it. Practice Pulse turns the export into a scheduled campaign, follows up non-responders, records the outcome, and compares results with a hold-back group.
Review replies and tap Booked when a patient confirms. The sends, follow-ups, opt-outs, and campaign reporting are handled in one workflow.
No. The operating model is for patient payments to go directly to the practice. Practice Pulse records the reminder and matches the later outcome; it does not need to hold patient money.
The published operating terms are 30 days' notice, with no long lock-in. Confirm the final service agreement and data-deletion terms when onboarding.
Need something else? Contact Practice Pulse
Sign-up takes a few minutes. Confirm the fit, approve the agreement, and prepare the first patient or age-analysis export.
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